HAVE QUESTIONS? WE´VE GOT ANSWERS

Q: My computer does not turn on, what to do?

First check the computer\'s power cord to make sure it is completely plugged into the wall socket. If you are using a plug strip, make sure it is completely plugged into the wall socket and that the power switch on the plug strip is turned on. Some plug strips also have a built in circuit breaker which usually looks like a black or red button near the power switch. Press the button to reset it and see if that solves the problem.

Q: There is no display on the monitor, what do I do now?

Make sure the monitor is on. If no power light (green or orange light) is seen on the monitor display try pressing the power button until it comes on. If your computer monitor was on and you stepped away from the computer and upon returning it was black it\'s likely that the computer is asleep. Try moving your mouse, clicking the mouse buttons, and/or pressing any key (space bar) on the keyboard to wake it up. Make sure that the monitor is connected properly to the back of the computer.

Q: I get a 'no signal input' message, what do I do?

Verify that the monitor is properly connected in the back of the monitor as well as to the back of the computer. If the monitor appears to be connected properly, verify that a cable is not loose by disconnecting all cables that can be disconnected in the back of the monitor (generally the data cable cannot be disconnected).

Q: What to do when computer crashes?

There are many reasons why a computer may just stop working or "freeze". Most of the time When your computer no longer responds to keyboard commands your best bet is to re-boot the computer. Try turning the computer off and then turning back on before doing anything else. Make sure you have saved all your work first!

Q: What is a Blue Screen?

The Blue Screen of Death, or more properly the 'Windows stop message' occurs when Windows detects a problem or error from which it cannot recover.

Q: My hard disk fails to work?

As with most computer errors, your first step is to shut down your computer and restart it. This will help you confirm whether or not you actually have a hard disk problem. If the disk is severely damaged then your computer will probably fail to restart properly. If this is the case then contact us, this is a job for the professionals.

Q: I am having problems with my IOS Upgarde, are you able to help me?

Yes. We are able to assist with upgrading the iOS for your iphone 4,4S,5,5S,6,6Plus and ipad? WE have tools and methods can get your iphone or ipad up and running again.

Q: Mouse functions are erratically?

Users who have an optical mechanical mouse (most common mouse for desktop computers) are likely experiencing erratic behaviour because the mouse is not clean or is dirty. If you've cleaned the mouse and continue to encounter issues and this mouse has worked in the past fine unfortunately your mouse is likely defective.

Q: How to clean your keyboard?

The keys on a keyboard are only clipped on, with a knife or other thin object carefully pop the keys off, this will allow you to clean under the keys as well as cleaning the keys themselves.

Q: How can I update my Microsoft Windows computer?

Microsoft's update site, visit http://windowsupdate.microsoft.com.

Q: Is it safe to turn off a Windows computer without doing a shut down?

Users should not simply press the power button or restart the computer while Windows is still running unless there is an issue with the computer.

Q: I am unable to send or receive email?

Verify that your computer is able to see the Internet and/or other computers to ensure that your computer is not encountering a connection issue, which would be causing your e-mail issue. Ensure that your Internet e-mail server or your Network e-mail server is not encountering issues by contacting either your Internet Service Provider or your Network administrator.

Q: I can't attached a file in email?

If the e-mail box is full of other e-mail messages and/or your storage space is only a few megabytes it's possible that the attachment being sent cannot be received. Often if this problem is occurring the person sending the e-mail should get a response back from your e-mail server indicating that your mailbox is full and/or has exceeded its allocated size.

Q: My printer is printing smudged/distorted pages?

When printing on untraditional paper your printer may experience smudges, un-even or crooked text, and/or text that runs off the edges of the paper. Your printer may be printing fuzzy, blurry, and/or other faint text because of dirty print heads. All modern printers have some type of printer cleaning, self-test, and/or diagnose mode that can be performed to check and clean the printers print heads and other internal equipment used to print.

Q: How do I fix a paper jam?

Turn off the printer. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.

Q: I lost my printer installation disk, how can I install my printer?

Thankfully a missing printer installation disk or disc is not the end of the world and will not require you to wait until a new diskette or CD can be sent to you. Today all printer and other hardware manufacturers are providing downloads on the Internet to their software programs and drivers that are included with their products.

Q: I can't connect to my network drive?

Verify that the network cable is properly connected to the back of the computer. In addition, when checking the connection of the network cable, ensure that the LED's on the network are properly illuminated. For example, a network card with a solid green LED or light usually indicates that the card is either connected or receiving a signal. Note: generally, when the green light is flashing, this is an indication of data being sent or received.

Q: How do I change my computer's name?

Right-click My Computer. Click Properties. In the Properties window, click the Computer Name tab. Within this tab you'll be able to see the full computer name, workgroup and also a description. If you wish to change the name or workgroup, click the Change button.

Q: What is a computer virus or spyware?

A computer virus is a software program that has been intentionally created to cause a user grief, spread to other computers, or destroy data on an individual's computer. To help prevent a computer from becoming infected by a virus, software developers have developed anti virus programs that stay active on the computer helping to protect it.

Q: Does Windows come with a virus protection preinstalled in operating system?

All versions of Microsoft Windows do not come pre-installed with a virus protection program.

Q: Can a virus damage computer or laptop?

No. Computer viruses are software code designed to spread to computer files and other computers, delete files, and cause other problems with the data on the computer.

Q: Format or erase my hard drive will it remove a virus?

If your computer is infected with a virus formatting or erasing the hard disk drive and starting over will almost always remove any type of virus.

Q: How do I delete Internet cookies?

Microsoft Internet Explorer users can go to tools and then choose 'Delete browsing history..', you can then choose to delete your Internet cookies.

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